Newsletter - February 2011
 
NHS Care Record Guarantee
At Matrix Orthopaedics we aim to provide you with the highest quality of health care.  To do this, we must keep records about you, and the care we have provided to you or plan to provide.  We guarantee at Matrix Orthopaedics will only use this information in ways that will respect you rights and promote you health and wellbeing.
 
For more information, please click on the link below.  If you require this information in larger print please do not hesitate to contact us.
 
http://www.nigb.nhs.uk/pubs/2009-nhs-crg.pdf  
Newsletter - January 2011
 
ISO27001 - Accreditation
Matrix Orthopaedics is now fully accredited to ISO27001 standard.
 
Newsletter - December 2009
 
Secure UK Based Medical Transcription Service Now Available!!!!!!
Matrix Orthopaedics provide medical transcription outsourcing services to both the NHS and the private sector, enabling them to outsource their typing to us.  All transcription work is carried out by highly experienced UK based transcribers specialising in medical transcription in all medical fields.
 
How the system works......
 

Step 1

Letter dictated by client into digital dictation machine 
 

Step 2

Dictation uploaded to Matrix secure server using web browser 
 

Step 3

Dictation typed by UK based experienced typists 
 

Step 4

Notification sent once transcription complete.  Client can print, edit & save documents
 
Matrix Secure Server
Matrix Orthopaedics can also offer a secure data storage system for all your confidential information as well as being able to provide a full administration service e.g. patient database, invoicing etc.
 
Working Relationships
Matrix Orthopaedics continues to have a close working relationship with City Hospitals Sunderland and Gateshead NHS Trust, we continue to maintain the 18 week government targets.
 
Matrix Christmas Party – Scalinis Restaurant Jesmond 4th December 2009
The Matrix Christmas Party was a resounding success and was enjoyed by all staff and Business Associates.
 
North of England Open Junior Squash Championships – 12th September 2009
Matrix Orthopaedics also sponsored “North of England open Junior Squash Championships” on the 12th & 13th September 2009 at the Northumberland Club, Jesmond.
 
Health Care Awards Evening 16th July 2009 – Ramside Hall Hotel
Matrix Orthopaedics were proud sponsors of the above event. We sponsored the category of GP Practice of the year and were honoured to present the award to Westbourne Medical Group based in Shiney Row, Houghton le Spring.
 
Appointment of New Group Manager – 13th July 2009
Mr Eric Dixon was appointed as new Group Manager for Matrix Orthopaedics on the 13th July 2009. Eric is hoping to help us build on an already successful operation.

Newsletter – April 2009

Expansion of office and workforce
To cope with demand Matrix has raised the number of employees from 5 to 8 and trebled office space at e-volve, Houghton-le-Spring. This allows us to answer telephone calls immediately, to send out GP communications promptly and to plan admission for surgery within days of the patient seeing the consultant in clinic. The extensive NHS experience and expertise of the office team delivers a consistent and cohesive response when dealing with patients, GP’s and the various hospitals at which we operate.
 
Meeting Government Targets
We are committed to delivering the 18 week wait for surgery from time of referral whilst doing our utmost to ensure high quality customer care. After surgery patients are invited to complete a questionnaire, to date 95.8% of responses have been rated as excellent/good, further detail is available on our website – www.matrixortho.com. To meet Government requirements on quality control we have instituted collection of outcomes data for joint replacements and other relevant procedures.
 
Training and Communication
Matrix is currently embarking on a sponsored staff training scheme designed to optimise liaison with GP’s and healthcare purchasers.  By improving communication we intend to raise the quality and efficiency of patient care. We are currently exploring the possibility of electronic transmission of patient data to GP practices via EMIS. All matrix case records are filed securely in digital format. Our website contains information tailored for patients regarding the various hospitals and many of the operations that we perform.
 
Service Principles
Matrix is keen to develop joint initiatives with Primary Care so that consultations take place closer to home and hospital visits are kept to a minimum. We believe that patients should be allocated a probable date for admission on the day that surgery is advised in the clinic. Timely and efficient pre-assessment will minimise the risk of cancellation for medical reasons. The patient must retain choice of specialist and where possible venue of surgery. Much of the postoperative follow-up can be performed by specialist practitioners outside of hospital.
 
Website
The content of the Matrix website www.matrixortho.com continues to expand and is primarily directed at the moment towards patient information. We intend to post waiting time and outcomes data on the site as we collect it so that GP’s and healthcare purchasers can monitor Matrix performance. We are open to suggestions as to what other information should be readily available.
Newsletter – October 2008

An expanding workforce to meet the growing challenges of the NHS.

We have expanded our office team to 8 fulltime assistants and have doubled our office space at the e.volve Business Centre, Houghton-le-Spring. The intention is to deliver a comprehensive service to general practitioners through clear and accessible lines of communication and provide a reliable and personalised service for each person under our care throughout the treatment pathway.
Allan Stirrat, Executive Director of Matrix Says:
 
“We take pride in our responsiveness to customers and have maintained 95% record in answering telephone calls within 15 seconds. Plans are in place to expand the workforce in terms of medical, managerial and negotiating skills in order to respond to demands of the NHS and government proposals and world class commissioning”.