Patient Survey Results

Patient Survey Results:

1) When you were contacted by the Matrix Office to arrange your surgery date, how did you regard the attitude and professionalism of the staff?

Excellent	Good	Average	Poor
72%	27%	1%	0%

2) Please rate how quickly and efficiently your telephone call to the Matrix Office was dealt with.

Excellent	Good	Average	Poor
69%	30%	1%	0%

3) How adequate was the privacy you were given when being examined or treated?

Excellent	Good	Average	Poor
76%	22%	2%	0%

4) If you needed attention, how easy was it to get a member of staff to help you?

Excellent	Good	Average	Poor
67%	29%	4%	0%

5) In your opinion, how clean was the area in which you received your treatment?

Excellent	Good	Average	Poor
81%	18%	1%	0%

6) Before your treatment, how clearly were the risks and benefits explained to you?

Excellent	Good	Average	Poor
73%	23%	3%	1%

7) In your opinion how would you rate your involvement in the decisions concerning your treatment and care?

Excellent	Good	Average	Poor
66%	30%	3%	1%

8) How well did the hospital staff inform you of who to contact if you were concerned about your condition after you left the hospital?

Excellent	Good	Average	Poor
60%	30%	6%	4%

9) Overall, how would you rate the care you received during your hospital stay?

Excellent	Good	Average	Poor
78%	19%	3%	0%

Updated 03/06/2010

Information based on 840 patients from 1/01/09 to present time.

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